Frequently Asked Questions
Pagodas
What are Pagodas?
Pagodas are luxury flip flops meticulously handcrafted from SoftTouch velvet with a footbed that conforms to your foot and a rubber sole.
What inspired Pagoda?
Pagoda was inspired by traditional Myanmar slippers. Reimagined and designed in Hong Kong by global travellers for global travellers crafted from luxurious materials and can stand up to the rigors of life-long wear.
Where is Pagoda based?
We are based in Hong Kong. We have an international team all united by one thing – a passion for travel and Pagodas.
What will I receive?
Every pair of Pagodas is accompanied by a meticulously crafted velvet travel bag, designed to take your Pagodas wherever you venture next.
Orders and Returns
What payment options are available?
We accept payments from all established debit and credit card providers. We also accept payments made through PayPal.
What currencies do you accept?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
What if I want to return my Pagodas?
If you wish to return your Pagodas:
We offer a no quibble returns policy if you return your order to us unworn and in original packaging within 14 business days of making an order.
Please email us at info@pagodastore.com to arrange a return.
Shipping
How much does delivery cost?
Hong Kong
Free
China
¥90.00
Asia / Australasia / Oceana
US$15.00
Europe / United Kingdom
US$15.00
North America
US$20.00
Rest of World
US$25.00
Where do you ship to?
We ship worldwide using premium carriers, which means that you can live the PAGODALIFE in every corner of the world.
How long will shipping take?
Orders are shipped with 24hrs of you making an order on our website.
Depending on your location, you will receive your order in the following timeframes:
Hong Kong: 1-3 business days
Rest of Asia: 3-5 business days
Rest of the world: 5-10 business days
Product and Care
How do I pick the right size in Pagoda?
Pagodas are sized in EU sizing. To get the perfect fit consult our size guide.
How do I care for my Pagodas?
- Pagodas are designed as splash and stain resistant and designed for long-lasting comfort and durability.
- We recommend that you spray your Pagodas with a hypoallergenic water resistant fabric protector suitable for polyester and rubber materials for added protection.
- Pagodas are not designed to be immersed in water. The velvet fabric will inherently collect water within the fibres in wet conditions – if they do get wet, air dry at room temperature.
- Do not machine wash – if necessary sponge your Pagodas clean with a damp cloth and air dry.
- Dust and other particles can be removed easily from the velvet using a lint roller.
How should my Pagodas fit?
The footbed of your Pagodas molds to your foot over time, and the straps stretch to provide a customized fit.