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Terms and Conditions

Website terms of use

Velvet Pagoda Limited (“Pagoda”, “we”, “us”, “our”) is registered in Hong Kong with company number 2395292. Our registered office is 14A, Casey Building, 38 Lok Ku Road, Sheung Wan, Hong Kong (this is not an address for returns).

Welcome to the Pagoda website (“the Website”). Pagoda provides this Website as a service to its customers (“User”, “you” and “your”). Please read the following terms of service (“Terms”) as they govern your use of our Website. By using this Website, you signify your acceptance of these Terms. If you do not agree with these Terms, please do not use our Website.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

Additionally, Pagoda reserves the right to modify these Terms at any time without prior notification. Website users must agree upon and abide by these changes accordingly.

Usage Restrictions

All of the content that appears on the Website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Pagoda, our affiliates or other relevant third parties. The entire content of the Website is copyrighted as a collective work under Hong Kong copyright laws.

Links to Other Websites

This Website may contain links to other websites. Unless expressly stated, these Websites are not under the control of Pagoda or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another Website on this Website does not imply any endorsement of the Websites themselves or of those in control of them.


Pagoda may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general Website notifications and more using the contact information you have provided to us.

Product variations

We have done our best to display our items as accurately as possible on the Website. Please be aware, variations in style, colour, size, shape and look may occur.

Payment Methods

We accept Paypal and Visa, Mastercard and American Express through our Express credit card gateway.

International Users and Import Taxes

If products are being ordered from outside Pagoda’s country of residence (Hong Kong), import duties and taxes may be incurred once your products reach their destination.

We are not responsible for import charges, duties and taxes and we will make no calculations or estimates in this regard. You are entirely responsible for paying all import fees and charges relating to the import of products in your destination country.

If you are buying outside Hong Kong, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the products, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the products are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and Pagoda cannot guarantee that the packaging of your goods will be free of signs of tampering.

Site Use

You cannot access or use the Pagoda website for any illegal or unauthorised purpose.

Also, you agree that no comments or other user submissions submitted by you to the Pagoda website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Website will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Correction of Website Errors

The information on the Pagoda website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologise for any inconveniences.


By use of this Website, you agree to indemnify and hold Pagoda (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).

Disclaimer of warranty

All content, products and services on the Website, or obtained from a website to which the Website is linked (a “linked Website”) are provided to you “as is” without any guarantees or warranty. In connection with all content, products and services on this Website, Pagoda makes no warranties of any kind, either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Use of the product by a user is at the user’s risk.

Limitation of liability

Pagoda shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this Website or the performance of its products (even if Pagoda has been advised of the possibility of such damages).

Privacy Policy and collected Information

Pagoda collects important User information in an effort to enhance and personalise your shopping experience. This information allows us to communicate with our Users about our products, services and promotions. When you place an order, submit your account information or participate in Pagoda promotions or surveys, our Website collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). Pagoda will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Website (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.

In addition, we maintain a record of your purchase history, product interests, and whatever other details that might enable us to improve your shopping experience. Analytics such as Website use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At Pagoda, we understand and recognise that we must maintain and use User information responsibly.

Users may visit our Website anonymously

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Website related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Website, such as the operating system and the Internet service providers utilised and other similar information.

Third party websites

Users may find advertising or other content on our Website that link to the Websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these Websites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these Websites or services, including their content and links, may be constantly changing. These Websites and services may have their own privacy policies and User service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own terms and policies.

Web browser cookies

Our Website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Website may not function properly.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this Website. Therefore it is recommended that you do not disable cookies

Collected information

We collect and use personal information from Users for the following purposes:

  • To improve User service and personalise User experience.
  • Your information helps us to more effectively respond to your User service requests and support needs.
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
  • We continually strive to improve our Website offerings based on the information and feedback we receive from you.
  • To administer and process e-commerce orders including payment.
  • To administer a content, promotion or other Website feature.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails. The email address Users provide for order processing, will be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
  • If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website.
  • From time to time we offer User surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your User details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this Website.

This Website uses Google Analytics, which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the Website and ways that we can improve your experience. These cookies may track things such as how long you spend on the Website and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this Website so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the Website or pages you visit which helps us to understand how we can improve the Website for you.

We also use social media buttons and/or plugins on this Website that allow you to connect with your social network in various ways. For these to work the social media websites may set cookies through our Website which may be used to enhance your profile on their Website or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Website Statistics

Web data is collected to monitor user trends on our Website. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Website users. In addition, like most websites, our Website may utilise “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve Pagoda products, services and our overall Website experience.

 We also contract with a third-party advertising partner to serve ads on our behalf across the internet and sometimes on this Website. They will collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services.

Information Sharing with Outside Parties

Pagoda may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, email address, and any transactions you conduct on our Website or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit certain other websites.

We may use third party service providers to help us operate our business and the Website or administer activities on our behalf, such as processing and fulfilling orders, sending out newsletters or surveys.

Pagoda will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Website, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

Changes to this privacy policy

We have the discretion to update these Terms at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review these Terms periodically and become aware of modifications. Following any changes to these Terms, your continued use of the Website will be deemed your acceptance of those changes.

Contacting us

If you have any questions about these Terms, the practices of this Website, or your dealings with this Website or Pagoda, please contact us at: our via our contact page.